customer focus

Your business is thriving if…10

There are various data-based metrics that tell you if your business is thriving and there are certain behavioral patterns also that tell you the same.  Here is some light on the behavioral patterns: Your business consistently gets more leads than…

Stop Being a Hero

When you were a child, your grandmother told you, “You’re special, you possess a unique charm; you’re like a hero!” First, you laughed…then you started liking it and eventually started believing that you’re a hero… someone very special! Then,…

Navigate Without a Map

When the performance appraisal happens, and one colleague is promoted,  many of his co-workers don’t feel good. They compare themselves with him and conclude that their boss favors only who flatters her. Always, that may not be the case….
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